General Warranty

We have a 30-day refund and return policy. You are not eligible for a refund or exchange if it has been passed over 30 days. To get a full refund or return, the product must be in the exact condition as you received the goods. Brand new in its original packaging.

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We offer a 10-year warranty on the hardware of our windows and doors from the purchase date of the product and a 5-year warranty on the glass.

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Our products have a 10-year warranty on the hardware, which includes the Locking system, cylinders, handles, rubber seals, and hinges. If any problem occurs, we shall have the hardware replaced.

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Our glazing 5-year warranty includes condensation. If the glass has been manufactured incorrectly.

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Warranty exclusions

Our warranty does not cover fading or discolouration.

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We do not cover accident damages, such as glass breakage and wear and tear, any fault in the work near the window/door that will affect our products (dampness, water damage, property damage, lousy installation), or general wear and tear of our products.

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We do not cover any natural problems out of our control, such as ‘earthquakes, burning property, floods, or any other genuine cases.

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Our warranty does not cover anything associated with property issues, such as property mould, misting, or weak structure build. We also do not protect the customer's misuse of our product.

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Our warranty is not transferrable or misused. Third-party companies that rearrange the systems or our products are making arrangements that affect our products and the product's purposes.

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